Refund policy

We accept returns or issue refunds only in cases where the product arrives damaged, defective, or is lost in transit. All items are made to order and may be exempt from standard return rights under applicable law, meaning we generally do not accept returns for reasons such as wrong size, change of mind, or delayed delivery caused by the carrier. Please review the conditions below before making a claim.

Contact Us First
Before returning any products, you must contact us at hello@morepeace.shop with your order number and details of the issue. Unauthorized returns will not be accepted.

Damaged or Defective Products
If your product arrives damaged or defective, you may request a replacement or a refund within 20 days of delivery. You do not need to return the product. To process your claim, please send a problem report to hello@morepeace.shop with clear photographic proof of the defect or damage. We take full responsibility for these cases.

Orders Not Received
Claims for orders that have not been received must be submitted within 30 days after the expected delivery date.

Wrong Address
If the address provided is deemed insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs once a correct address has been confirmed.

Unclaimed Shipments
Shipments that go unclaimed are returned to our facility. You will be responsible for the cost of reshipment.

EU Consumer Notice
In accordance with Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalized. All of our products are made to order and may fall under this exemption. Therefore, we reserve the right to refuse returns for these types of products at our sole discretion.